betjed Privacy
Policy

betjed is the data controller responsible for personal data collected through the betjed Platform at betjed.org. As data controller, betjed determines the purposes and means by which personal data is processed. For all privacy-related enquiries, requests, or complaints, you may contact betjed's data protection contact at [email protected]. betjed is committed to handling all personal data requests promptly and in accordance with applicable data protection obligations.

betjed collects personal data in the following categories:

• Identity Data: Full legal name, date of birth, gender, and copies of identity documents such as a national ID card or passport (required for account verification).
• Contact Data: Email address, mobile phone number, and residential address including city, district, and postal code within Bangladesh.
• Financial Data: Payment method details including bKash and Nagad wallet numbers, Rocket account references, Upay identifiers, and bank account or card details where applicable. betjed does not store full card numbers; payment processing is handled by certified payment partners.
• Transaction Data: Records of all deposits, withdrawals, bets placed, game sessions, bonus activations, and winnings associated with your Player Account.
• Technical Data: IP address, browser type and version, device type and model, operating system, time zone, session duration, page interaction data, and referral source.
• Usage Data: Details of how you navigate and interact with the betjed Platform, including game preferences, betting patterns, and feature usage frequency.
• Communications Data: Records of your correspondence with betjed customer support, including live chat transcripts, email exchanges, and support ticket history.
• Responsible Gaming Data: Records of any deposit limits, loss limits, time-out periods, or self-exclusion requests you have activated on your Player Account.

betjed collects personal data through the following means:

• Direct Submission: Data you provide when registering your Player Account, completing identity verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion or survey.
• Automated Technologies: Technical and usage data collected automatically when you access the betjed Platform, including data gathered through cookies, web beacons, pixels, and server log files. See Section 9 (Cookies) for further details.
• Third-Party Sources: Identity verification data obtained from third-party Know Your Customer (KYC) service providers; fraud prevention data from financial crime screening partners; and payment verification data from betjed's payment processing partners including bKash, Nagad, Rocket, and Upay.

betjed will always inform you of the categories of data being collected at the point of collection, to the extent practicable.

betjed processes your personal data for the following purposes and on the following legal bases:

• Account Registration and Management (Contractual Necessity): To create and maintain your Player Account, verify your identity and age (21+), and enable you to access betjed's games and betting services.
• Transaction Processing (Contractual Necessity): To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; to record transaction histories; and to resolve payment disputes.
• Legal and Regulatory Compliance (Legal Obligation): To comply with applicable anti-money laundering (AML) obligations, counter-terrorism financing (CTF) requirements, age verification mandates, and data retention laws. betjed is required by law to retain certain transaction and identity records for defined periods.
• Fraud Prevention and Security (Legitimate Interest): To detect and prevent fraudulent activity, unauthorised account access, money laundering, and abuse of promotional offers. betjed's fraud prevention systems may process your technical data, transaction data, and behavioural patterns for this purpose.
• Responsible Gaming (Legitimate Interest / Legal Obligation): To monitor player activity for indicators of problem gambling, to enforce responsible gaming restrictions you have activated, and to comply with any applicable responsible gaming obligations.
• Platform Improvement (Legitimate Interest): To analyse usage patterns, test new features, resolve technical issues, and optimise the betjed Platform's performance and user experience.
• Marketing and Promotions (Consent): To send you promotional offers, bonus notifications, and platform news by email or SMS, where you have consented to receive such communications. You may withdraw your marketing consent at any time.
• Customer Support (Contractual Necessity / Legitimate Interest): To respond to your support enquiries, resolve disputes, and maintain records of customer interactions for quality assurance and training purposes.

betjed does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. betjed may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, for the purpose of processing your financial transactions. These partners receive only the data necessary to complete the transaction.
• Identity Verification Partners: Third-party KYC and age verification service providers who assist betjed in confirming the identity and age of players in accordance with regulatory obligations.
• Game Technology Providers: Software studios and game platform providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who power the games available on the betjed Platform. These providers may receive anonymised session data for game performance and integrity purposes.
• Fraud Prevention and AML Partners: Specialist financial crime prevention service providers who assist betjed in detecting and preventing money laundering, fraud, and other prohibited financial activity.
• Regulatory and Law Enforcement Authorities: Where betjed is required by law, court order, or regulatory directive to disclose personal data to a government authority, law enforcement agency, or regulatory body.
• Professional Advisors: Legal counsel, auditors, and accountants who are bound by professional confidentiality obligations, where disclosure is necessary for betjed's legal or business operations.

All third-party data processors engaged by betjed are contractually obligated to process personal data only as instructed by betjed and to implement appropriate technical and organisational security measures.

6.1 betjed retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and for as long as is required by applicable law.

6.2 Player Account data and transaction records are retained for a minimum of five years following account closure, in order to meet anti-money laundering record-keeping obligations and to facilitate the resolution of any post-closure disputes.

6.3 Identity verification documents are retained for the period required by applicable KYC and AML regulations. Copies of identity documents will be securely deleted once the required retention period has elapsed.

6.4 Customer support communication records are retained for a period of three years from the date of the most recent interaction, for quality assurance and dispute resolution purposes.

6.5 Marketing communication preferences and opt-out records are retained indefinitely to ensure that betjed can honour your marketing preferences going forward.

6.6 Technical log data and usage analytics are retained in an anonymised or aggregated form for platform performance analysis purposes.

betjed takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the betjed Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of the betjed Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Incident response procedures for the detection, containment, and notification of any personal data breach.

While betjed takes all reasonable steps to protect your personal data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Player Account login credentials. In the event you suspect unauthorised access to your account, please contact betjed support at [email protected] immediately.

As a data subject, you hold the following rights in relation to the personal data betjed holds about you. To exercise any of these rights, please contact betjed at [email protected] with a description of your request. betjed will acknowledge your request within two business days and provide a substantive response within 30 days.